- Sonicwall (mnc) Hiring|BE/B.Tech Electronic Engineer
Post:Graduate Trainee Engineer
Qualification:BE/B.Tech Electronic Engineering
Salary: Depends On Interview
Selection process: Shortlisted Candidates Will Be Contacted For The Interview
- product lines via Phone/Web & Emails in 24x7x365 days environment.• Assist customers with deployment of SonicWall network security products like Firewall/IPS and VPN solutions.
• Provide technical solutions and workarounds for end users with their issues on respective product line.
• Owns customer issues from beginning to resolution (handles in place)
• Assists customers by diagnosing problems and providing resolutions for technical and service issues.
• Use troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Recreates, identifies and provides input on unique or recurring customer problems.
• Focuses on delivering a positive customer experience according to SonicWall standards.
- • Monitors and tracks issues to ensure accurate resolution.
Engineering, Sales & Service, Manufacturing, Construction
Permanent, Full Time
Interested Candidates Click On Link And Direct Apply Official Website: Apply Link